Refund Policy

1. Overview

At 10x.wiki, we strive to deliver high-quality, AI-driven business insights. We understand that circumstances may vary, so we offer a clear and fair refund policy for our subscription services.

2. Subscription Refund Eligibility

If you are not satisfied with our Service, you may request a full refund within 14 days of your initial subscription purchase. This 14-day money-back guarantee applies to your first subscription period only.

After the 14-day window, subscription fees are non-refundable. You may cancel your subscription at any time, and you will continue to have access to the Service until the end of your current billing period.

3. Lifetime Plan

Lifetime plan purchases are eligible for a refund within 14 days of purchase. After this period, lifetime plan purchases are non-refundable, as you receive perpetual access to the Service.

4. How to Request a Refund

To request a refund, please email us at support@10x.wiki with the following information:

• Your registered email address.
• The date of purchase.
• The reason for your refund request.

5. Refund Processing

Approved refunds will be processed within 5–10 business days back to your original payment method. Refunds are handled by our payment provider (Paddle), and processing times may vary depending on your bank or payment institution.

6. Cancellation

You can cancel your subscription at any time from your account settings or by contacting us. Cancellation takes effect at the end of your current billing cycle. No partial refunds are issued for unused portions of a billing period.

7. Exceptions

Refunds will not be granted in cases of Terms of Service violations, fraudulent activity, or abuse of the refund policy.

8. Contact

For any questions regarding our refund policy, please contact us at support@10x.wiki. We aim to respond to all inquiries within 1 business day.